Privacy Policy

Krwin Privacy Policy — Your Data Is Safe With Us

Krwin is fully transparent about how your personal data is collected, why it is used, and how it is kept secure. Read this policy and play with complete peace of mind.

Last Updated: January 2026
Why Your Data Is Safe

The Core Pillars of Data Protection at Krwin

We believe your privacy is a fundamental right — not a privilege.

SSL Encryption

Every transaction and piece of data you submit is protected by 256-bit SSL encryption. No one can intercept your data in transit — that is Krwin's baseline security standard.

Never Sold to Third Parties

Your name, number, or any personal details are never sold to advertisers or third parties. Krwin never treats your data as a commodity.

Minimal Data Collection

Only the minimum data required to operate our services is collected. Collecting unnecessary information is against Krwin's policy.

Regular Security Audits

Krwin's systems are regularly audited by independent third-party security experts. Any vulnerabilities identified are addressed promptly.

Your Control

You have the right to view, correct, or request deletion of your data. You can exercise this right at any time through our support team.

Transparent Communication

If anything in this policy changes, Krwin will notify you in advance via email or an on-site notice. No hidden policy updates.


KrwinWelcome to . We know how important the security of your personal information is to you online. That's why this Privacy Policy is written in plain language — so you can clearly understand what we do and don't do with your data.

This Privacy Policy Krwinapplies to all users of the krwin.im website and mobile application. By accessing the site or creating an account, you agree to these terms.

In Brief: Your data is used solely to provide you with a better experience. It is never sold or misused.

1. Introduction & Applicability

Krwin One of Bangladesh's most popular online gaming and Sports Betting platforms. When you use our services, you naturally share certain information with us. This Privacy Policy governs how that information is managed.

This policy applies to:

  • Krwin All individuals visiting the website (krwin.im).
  • Registered members and active players.
  • Krwin Mobile application users.
  • Anyone who contacts us through a support channel.

This policy is authoritative in Bengali. In the event of any discrepancy with a translated version, the Bengali version shall prevail.

2. What Data We Collect

Krwin Only the information that is strictly necessary is collected. Below is a breakdown of what types of data are gathered and where they come from.

Data Type Example When collected
Identity Information Name, date of birth, national ID number During the registration and verification process
Contact Information Mobile number, email address During registration and support requests
Financial Information BKash/Nagad/Rocket number, transaction history During deposits and withdrawals
Technical Information IP address, browser information, device ID Automatically upon accessing the site
Gaming Data Betting history, game preferences, session duration While using the platform
Cookie Information Session cookies, preference cookies While browsing the site

📌 Please note: We never store your full bank account number or password. Only the reference information necessary for payment processing is retained.

3. How Your Information Is Used

Collected data is used for specific purposes only — each one directly tied to improving the quality of service you receive.

  • Account Management: For registration, login, and identity verification.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments.
  • Customer Support: To respond to your complaints or questions accurately and without delay.
  • Security Verification: To prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To analyze user experience and improve the platform.
  • Legal obligations: To meet regulatory authority requirements.
  • Promotions: To send you relevant offers and updates, with your consent.

If you no longer wish to receive marketing communications, let our support team know at any time and we will remove you from the list immediately.

4. Data Sharing & Third Parties

Krwin does not sell your data. However, limited information may be shared with trusted partners as necessary to operate our services.

  • Payment Processors: bKash, Nagad, Rocket — only the information needed to verify transactions.
  • Game Providers: Session data required to run the game software.
  • Law enforcement agencies: When required by court order or legal obligation.
  • Fraud prevention services: Technical data used to investigate suspicious activity.

To any third-party partners Krwin— are required to meet privacy standards equivalent to those of Krwin's. Data may only be used for the purposes outlined in the agreement.

📌 Never Sold. Ever: Your information is never sold to advertisers, data brokers, or any third party for commercial purposes.

5. Cookies Policy

Krwin Cookies are used on our website and app. These are small text files stored on your device that help personalize your experience and keep it secure.

Cookie Types Purpose Retention Period
Essential Cookies Maintaining login sessions and security Deleted at the end of the session
Functional Cookies Remembering language & preferences 1 Year
Analytics Cookies Site Usage Statistics 2 Years
Security Cookies Fraud & Bot Detection 30 days

You can disable cookies through your browser settings, though doing so may affect certain features of the site.

6. Data Retention & Period

Your data is not retained longer than necessary. The general guidelines are:

  • Active account data: For the entire duration your account remains active.
  • Financial transaction records: Up to 7 years, as required by law.
  • Identity Verification Documents: 5 years after account closure.
  • Gaming logs & bet history: 3 years.
  • Support conversations: 2 years.
  • Marketing consent records: 1 year after consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized.

7. Security Measures

Krwin Industry-leading security technology is used to keep your information fully protected.

  • 256-bit SSL/TLS Encryption — On all data transfers.
  • Two-Factor Authentication (2FA) — for account security.
  • Firewall & DDoS Protection — At the server level.
  • Regular Penetration Testing — By external security specialists.
  • Data Backup — Encrypted copies stored across multiple secure servers.
  • Staff Access Controls — Only authorized staff can access the information they need.

No platform can guarantee absolute security online. However, Krwin Maximum precautions are taken, and affected users will be promptly notified in the event of any security incident.

8. Your Rights

KrwinAs a user of -'s platform, you have the following rights over your own data. To exercise any of these rights, email our support team.

1

Right to Access Information

You may request to see what information we hold about you.

2

Right to Rectification

You may request corrections to any inaccurate or outdated information.

3

Right to Erasure

You can request deletion of any data beyond what is required by legal obligation.

4

Right to Restriction of Processing

You can ask us to stop using your information for specific purposes.

5

Right to Portability

You can request a copy of your data in a specified format.

6

Withdraw Consent

You can withdraw your consent to marketing communications at any time.

📌 Request Process: Send any data-related request support@krwin.im-. We typically respond within 7 business days.

9. Children's Privacy

Krwin-'s services are available to users aged 18 and above only. We do not knowingly collect information from children or minors.

  • Age is verified at the time of registration.
  • Any account found to belong to a minor is immediately suspended.
  • Any collected data will be deleted.
  • If you believe your child has created an account, please notify us immediately.

10. Changes to the Privacy Policy

Krwin This Privacy Policy may be updated from time to time. You will be notified based on the nature of the changes.

  • Minor changes: The "Last Updated" date at the top of the page will be changed.
  • Major Changes: A notification will be sent to your registered email.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

11. Contact Get in Touch

For any privacy-related questions, requests, or concerns, please get in touch with us.

  • Email: support@krwin.im
  • Response Time: Typically within 7 business days.
  • Language: You can reach us in Bengali or English.

Your privacy matters to us. If you have a concern, we take it seriously and work to resolve it promptly.


Responsible Gaming

Play with Peace of Mind — Krwin Has You Covered

Your data is secure, your play is safe. Join Krwin today and enjoy Bangladesh's best online gaming experience.

SSL Secured Licensed 24/7 Support 18+ Responsible Gaming
বাংলা